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Team Service
We are glad to provide comprehensive solution for you to meet your needs for stone service. In DONGXING GROUP, we provide excellent stone solution and professional knowledge to service every customer who in need.
a．Detail check：Check carefully all details of orders(including the styles, quantity, specific size and amount of stone)
b．Draft the order confirmation：Drafting a formal order confirmation document needs following documents：
The name and contact information of customer
The name and contact information of company
Stone product description
The quantity of stone order
Unit-price and total price
Terms and methods of payment
a．Verify order details
Ensure accurate and up-to-date order information is available, which includes stone number and quantity, delivery address, contact and any specific delivery instructions.
b．Plan a delivery route
Plan the most efficient route to save time and reduce delivery distances.
c．Choose reliable transport
Choose the appropriate transport according to the product size, weight, fragile of stone. We can choose to import and export by sea (most), rail, air and so on.
d．Protect and package stone
To prevent damage in the transport, we use special way to pack the product securely.
e．Inspect goods and make up the balance
When the goods arrive at the delivery point, the stone products are safely unloaded, and customer can inspect the delivered stone product to make sure that they comply with order information. If the customer finds any inconsistency or damage when inspecting, customer can contact us in time to discuss the solution. If there is no error , the customer must make up the balance before delivery.
a．Consultation before installing
We provide consulting service before installing。
b．The technical guidance
We provide related installation method which including the paving method of stone, adhesives required, etc.
c．Maintenance suggestion
We provide suggestions about maintaining stone products to ensure their service life and appearance. We also provide information on cleaning, sealing, and general care to ensure the stone maintain the best condition over time.
We hope we can give customer the best service and good experience with excellent technology.
As a stone service provider, providing warranty service after sale is our guarantee to product and service quality, and we also hope to reassure customers.